Know How Processes Are To Be Mapped Using Process Map Examples
A process map is a systematic and sequential illustration of the activities involved in manufacturing a product or a service. It shows all the various inputs, information flow, decisions taken, and delays incurred in achieving a certain output. Typical process map examples would depict all the essential elements of a process and their interrelationship. There are software like Microsoft Vision, Sigma flow, which assist in constructing such maps.
A process map can be drawn at both micro and macro levels. The degree of detailing in a process map has to be determined before constructing the map. A macro level map can be very complex and includes all the minor details pertaining to the process. It includes all the sub processes carried out in different departments. These are then related to give an overall picture of the complete process. It is therefore essential to determine the boundaries of a process map.
One example of a process map at micro level is that of a receiving goods process. It includes the inputs, activities, and the decisions taken to attain the final objective. The first symbol in this process map signifies the initial step, that is, of receiving the goods at the docks. A box or a rectangle is a symbol that indicates an activity. In this map, it is connected by an arrow to depict the next activity, which is the 'inspection of goods'.
The next step is a crucial one as it involves decision making and is hence symbolized by a diamond. After inspection, the question arises whether or not the contents match purchase order. Since there can be two answers to this question, two arrows should emanate from the diamond. If the answer is 'no', then the end result would be a notification to the purchasing department. This should be aptly mentioned inside a terminator symbol. However, if the content of goods match the purchase order, then an arrow with 'yes' mark should point towards an activity box. The next step in this case would be an incoming quality check, so the same should be mentioned inside the box. The quality check determines whether or not the goods should be accepted. This again involves a decision to be taken and is symbolized by a diamond. If the answer is 'no' then an arrow should point to the terminator box with 'notify purchasing' specified inside it. If 'yes', then the arrow should direct towards the terminator box wherein notification is send to the warehouse to pick up the goods. Process map examples like this give a clear picture of the activities that are involved in the completion of the main process. The graphic representation of the process makes the company strategy visible and easy to understand.
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